Refund policy
Return & Refund Policy
Last Updated: July 2026
We want you to shop with confidence at Horizon Timepieces. If you are not completely satisfied with your purchase, please review our return and refund policy below.
Returns
We accept returns within 30 days of delivery.
To be eligible for a return, the item must be unused, unworn, in its original condition, and returned with its original packaging.
Items showing signs of use, damage caused by misuse, or missing original packaging may not be eligible for a refund.
Non-Returnable Items
The following items cannot be returned:
• Items damaged through misuse or improper handling.
• Items returned without their original packaging.
• Gift cards (if applicable).
• Clearance or final sale items (if applicable).
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.
Exchanges
We only replace items if they arrive damaged, defective, or you receive the wrong item.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and include clear photos of the item and packaging so we can assist you as quickly as possible.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or an incorrect item was sent.
Order Cancellations
Orders may only be cancelled before they have been processed or shipped. Once an order has been shipped, it can no longer be cancelled.
Contact Us
If you have any questions about returns or refunds, please contact us through our Contact page. We're always happy to help.