Contact information

Contact Information

Thank you for choosing Horizon Timepieces.

If you have any questions about your order, shipping, returns, or our products, our customer support team is here to help.

Customer Support

Email: support@horizonessentials.ca

Location

Canada

Support Hours

Monday – Friday

9:00 AM – 5:00 PM (EST)

Response Time

We aim to respond to all inquiries within 24–48 business hours.

Before contacting us, please include your order number (if applicable), your full name, and a brief description of your inquiry so we can assist you as quickly as possible.

You can also use the contact form on our website, and we'll get back to you as soon as possible.