Refund & Return Policy

Return & Refund Policy

At Horizon Timepieces, your satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

• Returns are accepted within 30 days of delivery.

• Items must be unused, unworn, and returned in their original condition with all original packaging.

• Proof of purchase or your order confirmation is required.

Non-Returnable Items

The following items are not eligible for return or refund:

• Gift cards

• Final sale or clearance items

• Products that have been used, damaged, or altered after delivery

• Items returned without original packaging

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Include your order number and clear photos of the item. We will review your request and provide a suitable solution, including a replacement or refund when applicable.

Refund Process

After your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for your bank or payment provider to process the refund.

Return Shipping

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

Order Cancellations

Orders may be cancelled before they are processed for shipment. Once an order has been shipped, it can no longer be cancelled and must follow this Return & Refund Policy.

Need Assistance?

If you have any questions about returns or refunds, please contact us at:

support@horizonessentials.ca

Thank you for choosing Horizon Timepieces.