Return Policy

Return Policy

At Horizon Timepieces, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Eligibility

• Returns are accepted within 30 days of receiving your order.

• Items must be unused, unworn, in their original condition, and returned with all original packaging.

• Proof of purchase is required for all returns.

Non-Returnable Items

The following items cannot be returned:

• Products showing signs of wear or damage caused by misuse.

• Items damaged after delivery.

• Gift cards and final sale items.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include your order number and clear photos of the item so we can resolve the issue as quickly as possible.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be issued to your original payment method. Processing times may vary depending on your payment provider.

Exchanges

We only replace items that arrive defective or damaged. Contact our support team if you need an exchange.

Return Shipping

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

Need Help?

For any questions regarding returns or refunds, please contact us at:

support@horizonessentials.ca